Frequently asked questions
Four hours every licensing cycle: at least 1 hour of roadway safety, 1 hour of Texas laws and rules governing tow operator conduct, and 2 more hours from TDLR’s approved topics. Our 4-hour course covers all of it.
Before your license expires. If you’re renewing late, your hours must fall within the one year immediately before your renewal date.
TDLR doesn’t award hours for taking the same course more than once. That’s why we release a new course every year.
Keep a copy for two years after you complete the course — TDLR may ask for it during an inspection or investigation. You can reprint it from your account anytime.
Use TDLR’s Continuing Education Course Look Up. If your course isn’t showing 7 days after you finish, text or email us first and we’ll get it fixed.
Not for that requirement. First-time incident management renewals need an 8-hour professional development course taken in person through a TDLR-approved provider.
You don’t need one to start. Choose the course, add it to your cart and apply your promo code, then create your profile with your registration and billing details. Your email address becomes your username.
Each registration stays under the name of the person who signs up. To register employees or a group, text or email us and we’ll get them set up.
Text or email our sales team and we’ll handle group registration for you.
We accept credit cards. Companies registering multiple students can set up a billing account and receive a monthly invoice — contact sales to get started.
We report them for you. TDLR gives providers 7 days to report a completed course. We aim to report sooner, and for $5 we guarantee reporting within 24 hours of completion.
If your renewal deadline is close, it removes the wait. Instead of the standard 7-day window, your hours are reported within 24 hours of completing the course.
Yes. We recommend printing your certificate and keeping it somewhere secure.
It’s a display-ready certificate you can hang at your workstation to show customers you’re current. Printed certificates are typically mailed within 7 days.
Log in and print another copy anytime. Having trouble? Text or email support and we’ll help.
Log in with your username and password, then click the certificate icon next to the course title.
Use the “Forgot password” link on the student login page and enter your email address to get a reset email. If you’ve also forgotten your username, contact support.
Our Portal Manager — reach them by text at 512-814-6540 or email at Support@TowCe.com.
Everything is online, so there are no printed materials to wait for.
Yes. Our support team is based in Austin, Texas. Texting is the fastest way to reach us, but you can also leave your name, number and reason for calling, and we’ll respond within 24 hours.
Our support team is in Austin, Texas. Texting is the fastest way to reach us — we respond within 24 hours.